your questions answered

What is active listening?

An active listening session is simply a conversation with an interested person who is giving you their undivided attention. Our Listeners want to understand what you're going through and how it makes you feel. We are not here to judge you or tell you what to do.

Is this therapy?

No. Real Humans is not offering psychotherapy, psychoanalysis, or counseling. There is no homework and there are no obligations. Many people find therapy to be too clinical and overly analytical. Our Listeners are offering a normal conversation and the same emotional support you would get from a trusted friend.

Is this coaching?

No. Real Humans is not offering any coaching or training. Our Peer Support Listeners are providing non-directive support by letting you talk and trying to understand how you're feeling. They will not pretend to have all the answers.

Why would I use this service?

We all have experiences that are difficult or frustrating, but sometimes we have no one to talk to. If you feel like you've been asking too much of your friends and family, Real Humans can help. If you are ever feeling isolated or alone, we are here for you.

How much does it cost?

A 20-minute session costs $15 USD (or $20 CAD for clients in Canada). You're welcome to book multiple slots in a row for a longer conversation.

How do I decide who to talk to?

The profiles on the website outline the background and interests of each Peer Support Listener. Have a look and decide who is best for you. There is no commitment and no formal matching, so you can speak to as many Listeners as you like.

Is this confidential?

Real Humans is an anonymous and confidential service. You are welcome to share as little or as much about yourself as you want. Your call will not be recorded. Our Peer Support Listeners are working anonymously, and you will not be given access to their contact details or any other identifying information. For safety reasons, some Listeners may use a nickname or pseudonym.

Do I need to make a profile?

No. Just go ahead and book a session. We are not here to judge people. Anyone over the age of 18 is welcome to use our services.

Still have questions? Please feel free to get in touch.